Please be advised these Terms &
Conditions are effective May 22, 2008 and overides any previously
written and/or printed versions.
PASSPORTS/PERMITS
& VISAS
It is the participant's responsibility to have a valid passport
and all visas required to enter the country in which the program
is taking place. Please give yourself sufficient time to apply for
any necessary visas. Only the consulate or embassy of the country
you are visiting can advise you on the necessity of a visa and the
time frame needed to apply for it.
Please note: there
may be a fee involved should you require an invitation letter from
the school in order to apply for a visa to participate in a Languages
PLUS program. Fees vary depending on the school you will be attending
and the advance notice of the request. You will be informed at the
time of request about any fees. Should the original of an invitation
letter from the school be necessary, please leave a minimum of 4
weeks for it to be sent by post. Any additional costs related to
the sending of an invitation letter will be the responsibility of
the student. Visa letters will only be sent to you once full payment
of your program fees has been received.
Should your visa
be declined or is unavailable at the time of your departure, our
normal cancellation policies will apply.
Once the completed
enrollment form has been signed and sent to Languages PLUS, it means
that you have read and understood our terms and conditions and agree
to be bound by them.
DEPOSITS
A $300.00 deposit is due along with your enrollment form before
any space can be held for you in any of the Languages PLUS programs.
Should the total cost of the program you are booking exceed $3000.00,
a deposit of 10% of your program fees is due at the time of enrollment.
Split programs involving more than one location are to be considered
as one program, with only one deposit due.
PAYMENT
SCHEDULE
The balance of the program fees is due no later than 45 days before
the program start date. If the balance of the program has not been
received 45 days prior to the programs start date, an additional
late payment fee of $45.00 will be charged. If we have not received payment
from you by 21 days prior to the start of the program, we will cancel
your program with no notice to you. The deposit you have paid is
absolutely non-refundable in this case. For programs booked less
than 45 days prior to the program start date, the entire program
fee plus the late booking fee is due at time of booking. All check
payments should be made out to "Languages PLUS".
CHANGE
OF PROGRAM
All program changes must be made in writing to Languages PLUS at
least 2 weeks in advance of the change or program start. The date
of the notification will be considered to be the date our office
receives your email or fax notice. Any additional payments due because
of the change must be paid immediately. Any refunds owed will be
sent by check upon completion of the program.
Prior to Program
Start: Should you change your program (dates, school, accommodation
options) any time prior to departure, you will be charged a change
fee of $75.00. This fee will be waived if you lengthen or upgrade
your program. After Program Start: Should you change your program
(not including early returns - see below) once you have started
a program, you must notify Languages PLUS in writing at least 2
weeks in advance. Changes will be made only to the full course weeks
in excess of the 2-week notice period. A change fee of $150.00 is
payable immediately.
A maximum of five (5) changes are allowed on any program, whether prior to or after program start.
CANCELLATION
NOTICE & REFUND POLICY
Notice of cancellation must be made in writing directly to Languages
PLUS. The date of the cancellation will be considered to be the
date the written notification is received by our office. The deposit
is non-refundable upon cancellation by you. If we are refunding
your credit card, a $25.00 service fee will apply in addition to
the cancellation terms outlined below.
| 45
or more business days prior to departure |
deposit is non-refundable |
| 30
- 44 Business days prior to departure |
70%
refund of program fees |
| 15
- 29 Business days prior to departure |
40%
refund of program fees |
| 1
- 14 Business days prior to departure |
10%
refund of program fees |
| Day
of cancellation or no show |
No
Refund |
LATE
ARRIVALS AND ABSENCES
If a student arrives late to a course, or is absent during the course,
no refunds will be granted for the missed days. Classes cancelled
in honor of local public holidays will not be made up and are not
subject to any refund. Specific public holiday dates can be found
on the school page on our website.
EARLY
RETURNS
No refund will be given for early returns. However, if you must
cancel your program due to a personal emergency, please notify Languages PLUS in writing as soon as possible
prior to your departure from the program and we will review your
claim. Languages PLUS reserves the right to make final decision
on any refunds.
GRIEVANCES
You must inform the school staff immediately of any situation affecting
the quality of your program (including but not limited to course
or accommodation). Languages PLUS reserves the right to refuse a
refund if you have declined to accept reasonable solutions offered
to you by the school staff or Languages PLUS. Matters outside of
the control of the school or Languages PLUS shall not be considered
for refunds.
REFUNDS
All refund checks will be mailed to your home address within 30
days of agreement or program end unless otherwise requested in writing. Languages
PLUS cannot guarantee a specific date on which you will receive
the check. All requests for alternative payment methods must be
made in writing and approved by Languages PLUS. If you choose to
have us refund your credit card, a $25.00 service fee will apply.
ARRIVAL
& DEPARTURE DATES
Unless otherwise noted in your confirmation letter, accommodation
is available on the Sunday before the course begins until the Saturday
following the end of the course. Extra night accommodation can be
booked at the time of enrollment for an additional cost (subject
to availability).
We strongly recommend
that students wait to book their flights until their program has
been confirmed by our office.
If you have booked
an airport pick-up or one is included in the program of your choice,
Languages PLUS must receive your arrival information at least 2
weeks prior to your start date. Airport pick-ups will only transfer
you from the designated airport for your school to your program
accommodation.
If you have no airport
pick-up booked or included and do not send us your arrival information
we cannot guarantee that your family/landlord will be available
to greet you upon arrival. Any additional costs (hotel, taxis, etc)
incurred due to your failure to provide Languages PLUS with your
arrival information at least 2 weeks in advance, are your responsibility.
COURSE
LEVELS
Languages PLUS offers a range of language level options from beginner
to advanced. Upon arrival, all students (except absolute beginners)
will take a written or oral test to determine at what level they
should begin their studies. This placement test normally takes between
15 and 30 minutes to complete.
It is possible, though
not common, that the results of the placement tests lead to cases
of only one or two students at a particular level. In these cases
the school reserves the right to continue the instruction as private
or semi-private lesson with a reduction in the number of classroom
hours. These situations are to be considered an upgrade to the program,
at no extra cost.
CLASS
HOURS AND SCHEDULES
Throughout our brochures and website we refer to numbers of "lessons".
All lessons last a minimum of 45 minutes. Classes are scheduled
either in the morning or the afternoon. Languages PLUS CANNOT guarantee
specific scheduling requests. Scheduling is set by each school and
may be affected by the program selected.
ORGANIZED
SOCIAL ACTIVITIES
Many schools offer organized activities to the students. Depending
on the activity offered, there may be a cost involved. The amount
relates directly to the activity and its related costs (bus fares,
museum entrance fees, etc).
SCHOOL
RULES AND REGULATIONS
Languages PLUS programs are designed for adults 18 years of age
and over. Languages PLUS cannot be held responsible for providing
supervision of any kind either through the schools or through the
host families. Participants are expected to be courteous and respectful
guests. Illegal drug use or abusive behavior at any age or alcoholic
consumption by minors will not be tolerated. Languages PLUS reserves
the right to refuse to serve, to cancel and/or terminate participation
for any person who fails to comply with the policies of the program
provider (eg. the school, tour operator, program organizer), or
for any other reason deemed necessary, in the sole discretion of
Languages PLUS. We also reserve the right, without escort and without
refund, to send home any participant who violates the rules stated
above. The return trip will be at the expense of the participant.
UNDER
18
Languages PLUS programs are designed for and attended by adults.
Some programs will make an exception to the minimum age of 18. However,
students and parents must be aware that it is likely that they will
be the only student under the age of 18 attending the program at
that time and that all activities will be suitable for adults (this
may include evenings spent at local bars). Neither Languages PLUS
nor the school or host family will provide any kind of supervision
for anyone under 18 attending an adult program.
All students under
the age of 18 must include a completed waiver, signed by both themselves
and their parents, with their enrollment. No enrollment will be
considered without a signed waiver.
LIABILITY
While participating in this program you may be exposed to certain
risks. These risks include, but are not limited to, accident and/or
sickness without readily available medical facilities, the forces
of nature, acts of war. By signing the enrollment form you are acknowledging
and assuming these risks.
Participants in any
Languages PLUS program waive any liability against Languages PLUS
and its employees, for any injury, loss, damage, accident, expense
or delay caused by or related to means of transportation or lodging
(including host families). The participant understands that he/she
is travelling under his/her own responsibility (if a minor, the
parents or guardian assumes this responsibility) and releases Languages
PLUS and its employees from any liability related to health and
safety.
Languages PLUS shall
be responsible for providing the services outlined to the participant.
In the event that the services and accommodation outlined cannot
be provided due to causes beyond the control of Languages PLUS,
all efforts will be made to provide comparable services and accommodation.
If, due to insufficient enrollment, a class or program has to be
cancelled, Languages PLUS shall only be responsible for reimbursing
the participant the amount of moneys paid for the program (excluding
any transportation expenses).
